Synergy Underwriting Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). We view seriously any complaint about our products or services and will deal with it promptly and fairly.
If you have any concerns or wish to make a complaint in relation to this policy, our services, or your insurance claim, please let us know and we will attempt to resolve your concerns in accordance with our Internal Dispute Resolution procedure. Please contact Synergy Underwriting Pty Ltd in the first instance:
Attention: Complaints Officer
Chase Underwriting Solutions Pty Ltd
Email: complaints@idoins.com.au
Phone number: 1300 882 455
Level 1, Suite 5, 796 High Street, Kew East, VIC 3102
